Support Help
Support
Help with Choke Point: Tower Defense: a purchase that hasn’t arrived, refunds, and how to reach us.
The short version
- Email: support@scarletaurora.com.
- Intel Pack not here yet? Keep the game open, then use Restore purchases in the Store. See the steps.
- Refunds are handled by Apple, through Report a Problem. How to ask.
Contact support
Email support@scarletaurora.com for help with the game, bug reports and general feedback. The more you tell us, the faster we can look: your device model, the version of iOS or iPadOS it runs, the game’s version and build, what happened, and the steps that led to it. A screenshot helps.
Please don’t send passwords, payment-card details or an App Attest key. We will never ask you for them.
My Intel Pack hasn’t arrived
Intel Packs are consumable in-app purchases bought through the App Store. After Apple takes the payment, the game delivers the Intel to your account, and that needs a connection. If a pack hasn’t arrived, work through these steps.
- Keep the game open while you’re online. A purchase that couldn’t be delivered yet stays waiting. The game delivers it once it reconnects, and checks again each time it starts, each time you come back to it and each time you open the Store. The in-game message “Intel on the way” means exactly this: your purchase went through and the Intel arrives when the game reconnects.
- Use Restore purchases. Open the Store and scroll to the bottom of any page to find Restore purchases. It checks with the App Store and delivers anything still waiting. Make sure you’re signed in to the same Apple Account that made the purchase.
- Still nothing after a day? Email support@scarletaurora.com with the date of the purchase and the name of the pack, for example Field Cache or War Chest. If you have Apple’s receipt email, add the order ID.
Refunds
Apple handles refunds for App Store purchases. To ask for one, sign in at reportaproblem.apple.com (Report a Problem), choose the purchase and give a reason. Apple reviews each request and decides whether to approve it.
The game also tells you this when a purchase can’t be added to your account: if you were charged, ask Apple for a refund.
Other questions
For anything else, email support@scarletaurora.com. Quick answers about the game are in the FAQ. If you need help with accessibility, see the accessibility statement, and for how this website and the game handle your data, read the privacy notice.